U.S. Citizen Services
The American Citizen Services (ACS) unit of the Consular section provides information and assistance to U.S. citizens in Kazakhstan. Please refer to the menu on the left for information about the services provided.
In the case of a life or death emergency involving a U.S. citizen call (8-727) 250-4901 (011-7-727-250-4901 from the U.S.) during business hours. After hours or on weekends, call (8-717) 270-2200 (011-7-717-270-2200 from the U.S.) and ask for the duty officer.
Schedule for routine passport services and notarials effective from August 17, 2009:
Astana
Tuesdays and Thursdays 14:00 – 16:00
Almaty
Monday 14:00 – 16:00
Tuesdays, Thursdays, and Fridays 13:00 – 16:00
The U.S. Embassy is closed on American and Kazakhstani holidays.
The U.S. Embassy Consular Section in Astana, Kazakhstan is located at:
Ak Bulak 4
Street 23-22, Building 3
Entrance from Manas Street
Astana, Kazakhstan 010010
E-mail: USAKZ@state.gov
The U.S. Embassy Consular Section in Almaty, Kazakhstan is located at:
97 Zholdasbekov St.
Samal-2
Almaty, Kazakhstan 050059
(Use entrance A2 into the building and you will be escorted to the Consular section.)
E-mail: USAKZ@state.gov
Telephone: 7-727-250-76-12
Fax: 7-727-250-48-84
International Parental Child Abduction
To find information about international child abduction and the Hague Convention on the Civil Aspects of International Child Abduction, please click on: International Child Abduction