Skip Global Navigation to Main Content
Skip Breadcrumb Navigation

Contact Consular Section

Nonimmigrant Visas

All questions and inquiries regarding Nonimmigrant Visas are handled by the U.S. Visa Service Desk. If you have questions that are not answered on our website, our customer service agents are ready to assist you. To contact a customer service representative please visit website for full information or call: 

Days: Monday – Friday
Time: 8.00am - 8pm
Phone: (8-800) 100-2554; (8-727) 321-8081

The call center is closed on weekends, and U.S. and Kazakhstani national holidays that are observed by the U.S. Diplomatic Mission in Kazakhstan. 

If you have congressional inquiries, specific questions on filling out or unlocking the DS-160 visa application or passport withdrawal please contact the consular section by e-mail at:  Please refer to our website for any other Nonimmigrant visa matters or contact the call center if your question is not covered in our FAQs.

Immigrant Visas
The Immigrant Section is located in Almaty only and processes visas for citizens and residents of Kazakhstan, Kyrgyzstan and Tajikistan.

Please send all Immigrant Visa inquiries to the following e-mail address:  All Immigrant Visa inquiries must include the case number that starts with ATA or EU in the subject line (i.e. ATA1234567890, EU1234567890)  

Those who require assistance with an Immigrant Visa matter may contact the Consular Section at the following number:  

Days: Monday, Wednesday
Time: 9:00 - 12:00
Phone: (7-727) 250-4900  

Please note that this phone number is for Immigrant Visa inquiries only, not for Nonimmigrant Visa inquiries.  Those with Nonimmigrant Visa questions should consult the Nonimmigrant visas page.

American Citizen Services


In the case of an emergency involving a U.S. citizen, please contact the Consular Section in either the U.S. Embassy in Astana or U.S. Consulate General in Almaty, depending on your location.   

The U.S. Embassy in Astana and the U.S. Consulate General in Almaty can be reached at the following numbers during regular business hours (Monday-Friday 8AM to 5PM): 

Please note that the following phone numbers are not for visa inquiries or any non-emergency consular matter and consular staff will not be able to provide any assistance to such inquiries over the phone  Those with Nonimmigrant Visa questions should consult the Nonimmigrant visas page. 

Astana: From inside Kazakhstan: (8-7172) 70-2100; from the United States: 011-7-7172-70-2100

Almaty: From inside Kazakhstan: (8-727) 250-4901; from the United States: 011-7-727-250-4901

For emergencies that occur after regular business hours or on weekends, please contact the Duty Officer at:    

Astana: From inside Kazakhstan:  (8-7172) 70-2200; from the United States: 011-7-777-222-1960

: From inside Kazakhstan:  (8-777) 222-1960; from the United States: 011-7-777-222-1960